“Demanding happiness from others is a sure way to dependency.”

Boris Grundl

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ISE Sprach- & Berufsbildungszentrum GmbH

Focus on work – a successful and wonderful time – thanks to everyone!

The “Focus Career” course (Course 1) took place in this form for the first time from July 2nd, 2012 to April 10th, 2013. During this course, the ISE Language and Vocational Training Center had a wide range of course content available for the participants: from teaching general education, basic and specialist knowledge for the job, key qualifications, communication skills to teaching IT topics. Some participants describe their impressions as follows:

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Media coaching – call center communication

Short description:

The efficiency and success of telecommunications are based on employees' ability to communicate at all times. Speaking is the most important tool in the professional life of a call center employee. His performance depends on his speaking qualities, vocal health and his differentiated linguistic abilities and skills.

In this course you will not only learn the rhetorical basics of the structure and process of consulting and sales discussions. You will gain an intensive insight into the professional field of telecommunications from a speech training and phonetic perspective.

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The difficult doctor/therapist-patient conversation

Short description

This course is intended as an advanced course for doctors and medical staff.
What are the reasons for unsuccessful conversations between doctor and patient or therapist and patient? How do you deal with difficult situations and resolve them to mutual satisfaction? A team of speech scientists, actors and doctors supports you in optimizing your conversation behavior.

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Conversation training – communication course for foreign-speaking medical staff

Short description

This course is primarily aimed at foreign-speaking doctors and medical staff who are not fluent in the German language. Building on a job-related intensive German course, knowledge of doctor/therapist-patient communication is imparted. Cultural influences and intercultural differences in communication are discussed in detail.

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Company history

1987
In the years 1987 to 1989, Mr Walter Ringer as a German teacher teaching immigrants from Eastern Europe. During this activity he complained several times that simply learning the German language was not enough. Our new fellow citizens are confronted with a completely new culture; They need support with official procedures, looking for accommodation, etc.

1989
Mr. Ringer wanted to provide his protégés with this support beyond teaching the language and founded the company in 1989 Institute for Language and Enculturation.

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