This course prepares participants for a career start and also provides a wide range of knowledge on the topics of the labor market, application training as well as IT and the Internet. In addition, participants increase their professional opportunities and professional skills as part of an internship.
The course is aimed primarily at younger unemployed people who are supported by the employment agency. Both full-time and part-time employees can take part in the measure and will be taught and supervised by our qualified specialist staff. Last but not least, the application documents are kept up to date and professional. Our internal employment agency can help you find internships, jobs and training positions.
Coaching
Media coaching – call center communication
Short description:
The efficiency and success of telecommunications are based on employees' ability to communicate at all times. Speaking is the most important tool in the professional life of a call center employee. His performance depends on his speaking qualities, vocal health and his differentiated linguistic abilities and skills.
In this course you will not only learn the rhetorical basics of the structure and process of consulting and sales discussions. You will gain an intensive insight into the professional field of telecommunications from a speech training and phonetic perspective.