Short description:
The efficiency and success of telecommunications are based on employees' ability to communicate at all times. Speaking is the most important tool in the professional life of a call center employee. His performance depends on his speaking qualities, vocal health and his differentiated linguistic abilities and skills.
In this course you will not only learn the rhetorical basics of the structure and process of consulting and sales discussions. You will gain an intensive insight into the professional field of telecommunications from a speech training and phonetic perspective.
Danger: This training can be booked as an intensive introductory course in telecommunications as well as further long-term coaching for your employees.
Contents:
- Conversation rhetoric – customer-oriented conversation behavior
- Sales discussions and consultations
- Speaking and voice on the phone
- Pronunciation
- The importance of social roles on pronunciation
- Foreign language accents and their effect in telephone conversations
- Agree
- Speech expression and emotionality
- Voice and speech training
- Conversation training on the telephone – preparation and follow-up
telephone conversations
Training methods:
- Teaching lectures and class discussions
- intensive practical part
- Speech training
- Preparation, execution and evaluation of telephone conversations
- individual feedback from the trainers
Important information:
- Target group: Employees and prospective employees who are active in the call center industry
- Type of measure: open training
- Duration: 2 days (longer if necessary); Appointments to be agreed upon when placing the order
- Price on request
- Class location: ISE Language and Vocational Training Center, training facility, Kaiser-Ludwig-Ring 9, 92224 Amberg
- Funding opportunities: none
- Minimum number of participants: 4 (max. number of participants: 10)
- Completion: Participation certificate
- Contact persons: Helmut Albrecht, Peter Blendowski, Caroline Horn
Do you have questions? To contact Contact us, we will be happy to advise you!