The ISE Language and Vocational Training Center has been working with the respective employment agencies, job centers and the regional economy in the Amberg-Sulzbach and Schwandorf area since 1989 in the areas of training, further education and training as well as job placement.
Training company (214 units)
a) Position, legal form and organizational structure
b) Product and service offering
c) Vocational training
d) labor, social, co-determination and collective bargaining or civil service regulations
e) Safety and health protection at work
f) Environmental protection
g) economical and sustainable thinking and acting
Work organization (210 units)
a) Work and self-organization, means of organization
b) Workplace ergonomics
c) Data protection and data security
d) quality-oriented action in processes
Information, communication, cooperation (210 units)
a) Obtaining and handling information
b) Communication
c) Cooperation and teamwork
d) Using a foreign language for specialist tasks
Office processes (210 units)
a) Information management
b) Information processing
c) office processes
d) Coordination and organizational tasks
Business processes (210 units)
a) Customer relationships
b) Order processing and follow-up
c) Procurement of materials and external services
d) personnel-related tasks
e) commercial control
Order control and coordination (210 UE)
a) Order initiation
b) Order processing
c) Order completion
d) Order follow-up
Commercial management and control (210 UE)
a) Financial accounting
b) Cost and performance accounting
c) Controlling
Commercial processes in small and medium-sized companies (210 units)
a) current accounting
b) Payroll
c) operational calculation
d) operational evaluations
Purchasing and Logistics (210 UE)
a) Determination of needs
b) operational purchasing process
c) strategic purchasing process
d) warehouse management
Marketing and Sales (210 units)
a) Marketing activities
b) Distribution of products and services
c) Customer loyalty and customer support
Human Resources Management (210 units)
a) Personnel administration
b) Recruitment and development
Assistance and secretariat (210 units)
a) Secretariat management
b) Appointment coordination and correspondence processing
c) Organization of trips and events
Public relations and event management (210 units)
a) Public relations
b) Event management
Additional ISE service:
To better understand the lesson content, we offer free tutoring if required. Larger learning gaps or understanding problems can therefore be quickly remedied.
Important information:
- The costs of the measures are explained in the training contract. There are no costs for holders of an education voucher.
- The following costs are included in the cost of the measure:
➢ Entry in the register of training relationships at the responsible IHK
➢ provided literature
➢ Examination fees
- The total number of hours is 3,494 (2,734 teaching hours and 760 internship hours), 1 teaching unit (UE) is 45 minutes each, 1 internship unit (PE) is 60 minutes each.
- The entry requirement is personal and professional suitability. This is determined through tests (if necessary, an additional language test).
- Those undergoing retraining receive an ISE certificate and, if they pass the final examination at the IHK, an IHK certificate with a professional qualification.
Certification: The ISE Language and Vocational Training Center is an approved provider under employment promotion law. Approved by the expert body of TÜV Rheinland Cert GmbH. The measure is certified by QUACERT Society for the Certification of Quality Management Systems mbH. Both certification bodies accredited by the German Accreditation Body (DAkkS).
