Retraining as a retail clerk (IHK)

The ISE Language and Vocational Training Center has been working with the respective employment agencies, job centers and the regional economy in the Amberg-Sulzbach and Schwandorf area since 1989 in the areas of training, further education and training as well as job placement.

Offer of goods and services provided by the training company (106 units)

1. Provide customers with orientation about the company's product range
2. Structure the product area in which training takes place into product groups with different items and types and classify them into the company's product range
3. Use information sources to acquire knowledge about goods

Presentation of goods and advertising measures (106 units)

1. Develop and implement concepts for an appealing product presentation, taking into account the operational, sales and storage format, product range and target group, general rules for product presentation and product placement as well as sales psychology findings.
2. Select offer locations according to sales-promoting aspects and place goods using standard decorative materials and present them in a sales-promoting manner

Price calculation (106 UE)

1. Carry out calculations for procurement and price calculations
2. Carry out price labeling within the framework of operational and legal requirements
3. Consider pricing options when calculating

Inventory control (106 UE)

1. Record goods movements accurately and promptly in the merchandise management system, using information systems and complying with security requirements
2. Participate in controlling inventory and sales by using the merchandise management system
3. Check receipts and take appropriate steps if there are discrepancies

Receiving and storing goods (106 UE)

1. Check the quantity of goods and check the packaging for transport damage and, if necessary, take normal operational measures
2. Check goods receipts and shipping documents taking operational requirements into account
3. Store and care for goods properly

Selling goods (106 UE)

1. respond in a friendly and helpful manner to customers who take priority over other work, use verbal and non-verbal forms of communication and respond to customer behavior appropriately to the situation
2. determine the wishes of customers in information, advice and sales discussions using questioning and conversation techniques, make offers and respond to customer objections and customer arguments in a sales-promoting manner
3. apply knowledge about goods in customer discussions

Cash register service area (106 UE)

1. Prepare and operate the cash register in accordance with the company cashier instructions
2. assess the checkout area from an ergonomic point of view and adapt your own behavior accordingly
3. Process cash and non-cash payments, taking into account discounts and taking precautionary measures when accepting the means of payment

Environmental protection (108 UE)

1. Use opportunities for economical and environmentally friendly use of energy and materials

Retail Processes (106 UE)

1. Present the organization, services and tasks along the value chain of the training company
2. Classify purchasing, product range design, logistical processes and sales as core retail processes in the value chain, justify interactions, assess connections and interfaces, identify weak points and sources of error and suggest improvements to process design

Ensuring the presence of goods (102 UE)

1. Check incoming goods in compliance with legal regulations and operational requirements, record them using the operational information system and initiate standard company measures in the event of deviations
2. Document any defects that are apparent upon receipt of the goods in compliance with the legal and standard company regulations upon receipt of the goods

Advising customers (102 units)

1. Conduct sales and consultation discussions in a success-oriented manner and apply in-depth knowledge of a product area with at least two product groups
2. Inform customers about quality and price-determining features as well as sustainability-related features and possible uses of the items and varieties
3. Highlight differences between manufacturer brands and private labels in sales and consultations

POS system data and Customer Service (102 UE)

1. Address customers at the checkout according to the situation
2. Offer services to customers during the checkout process
3. Carry out checkout processes in accordance with the system and take into account the importance of the checkout for controlling the flow of data and goods

Advertising and sales promotion (106 units)

1. Assess connections between advertising materials and advertising media
2. Assess advertising costs and advertising success
3. Select and use advertising materials and advertising media in a target- and cost-oriented manner

Advising customers in complex situations (122 units)

1. apply in-depth knowledge of a product area with at least two product groups in the consultation, while representing the company's performance promises to customers
2. Determine customers' purchasing motives and wishes through observation, active listening and questions and take these into account in sales and consultations; use communication techniques to promote customer satisfaction in consultations

Procurement of goods (106 UE)

1. Determine the goods requirements for the training range, taking into account key figures from the merchandise management system and taking future sales-relevant events into account
2. Plan goods taking into account ordering procedures and delivery modalities

Inventory control (106 UE)

1. Create, maintain and evaluate inventory statistics
2. Analyze inventory and sales figures and use corresponding statistics

Commercial management and control (106 UE)

1. Analyze the results of cost and performance accounting and derive conclusions
2. Analyze the results of the operational income statement and develop opportunities for improvement, particularly taking gross profit into account

Marketing measures (104 units)

1. Analyze and assess the market situation at the location with particular consideration of economic and regional aspects
2. Evaluate the market presence of competitors in stationary retail and online retail and develop and justify proposals for marketing measures, taking into account competition law requirements

Online trading (106 UE)

1. Comply with legal regulations when managing an online shop
2. Consider interactions between online trading and stationary sales

Employee management and development (108 units)

1. Derive action plans for personnel development from operational goals, check goal achievement and make adjustments
2. Consider the importance of motivation and personal responsibility when managing employees

Preparation for entrepreneurial self-employment (108 units)

1. Assess opportunities and risks for a trading company, develop a business concept taking innovations into account

Vocational training, labor and social law regulations (102 UE)

1. present the essential content and components of the training contract, identify rights and obligations from the training contract and describe the tasks of those involved in the dual system

Significance and structure of retail and training companies (108 UE)

1. explain the function of retail for the overall economy and society

Information and Communication (108 UE)

1. Help shape operational collaboration within the team in a respectful, appreciative and trusting manner

Safety and health protection at work (108 UE)

1. Describe how to behave in the event of an accident and initiate initial measures

Practical instructions (74 units)

1. in the exercise supermarket
2. Handling of the cash register system including scanners and other work equipment
3. Online exercises and simulation games for the virtual supermarket

Important information:

• During the training, practical instruction takes place in the training supermarket of the Kolping Educational Center (approx. 42 units).
• Otherwise, there will be further practical content, including:
  • Dealing with the cash register system including scanners and other work equipment (approx. 16 lessons).
  • Company visits (supermarkets, trading companies)
  • Online exercises and simulation games for the virtual supermarket
    (ca. 16 EU)
• The costs of the measures are explained in the training contract.
• There are no costs for holders of an education voucher.
• Literature provided as part of the cost of the measure: retail course and workbook, lecturers' scripts.
• Costs for the professional clothing required to carry out the internship will be covered by ISE.
• The total number of hours is 3494 (2734 teaching hours and 760 internship hours), 1 teaching unit (UE) contains 45 minutes each, 1 internship unit (PE) contains 60 minutes each.
• Entry requirements are the secondary school leaving certificate, the aptitude interview and the aptitude test.
• The reskilling participants receive an ISE certificate, and upon successful completion of the final examination by the IHK, they will obtain an IHK certificate with a professional qualification.

Certification: The ISE Language and Vocational Training Center is an approved provider under employment promotion law. Approved by the expert body of TÜV Rheinland Cert GmbH. The measure is certified by QUACERT Society for the Certification of Quality Management Systems mbH. Both certification bodies accredited by the German Accreditation Body (DAkkS).