Methodology and strategies in the measure:
Face-to-face teaching and personal support from qualified specialist lecturers over the entire duration of the lesson
Frontal teaching in sensibly portioned topic packages
Autodidactic learning (to a small extent)
Support in placement in employment or training
Social pedagogical support for individual problems
Measure content:
Sales/retail communications
Subject-related vocabulary in the areas:
- Box
- Sales conversations
- Commodity knowledge
Retail work areas, sales floor, warehouse, checkout
Everyday life in the company:
- Describe and understand general activities and tasks in retail
- Plan, agree and coordinate workflows
- Behavior in the workplace
- Team collaboration
Selected goods and their type, origin and production
Communication training:
- Proper manners with customers, superiors and work colleagues
- Understand customer requirements
- Expand social skills
- Learn key skills
- Methodological skills
- Troubleshooting
- Work organization
- Learning techniques
- Classification and evaluation of knowledge
Basic teaching
- Retail companies
- Learning and working methods
- Sales and Consulting
- Conversation management
- Special sales situations
- Checkout and payment
- Commodity knowledge
- Procurement and control of goods
- Merchandise management system
- Merchandise economic analysis
- Receipt of goods, storage and care
- Presentation of goods
- Advertising and sales promotion
- Economics and social studies
- law and order
- Services
- Environment
- Security
- Commercial arithmetic
Practical days
- Practical exercises at scanner checkouts
- Inventory maintenance
- Sales simulations
- Company visits
- Excursions, trade fair visits
Application management
- Updating/optimizing application documents, profile creation
- Forms of online application
- Use of the job exchange and online job portals
- Self-marketing
- Score points in a personal interview
- Soft Skills
Other important information:
- The costs of the measures are explained in the training contract. There are no costs for holders of an education voucher.
- The specialist literature provided is included in the cost of the measure.
- If necessary, an aptitude test will be carried out with the participant.
- The qualification includes
- full-time 1,053 teaching units* and 160 hours of operational testing*
- part-time, 675 teaching units* and 100 hours of operational testing
*Participants are granted 17 days of vacation. The vacation days are determined by the ISE and communicated at the start of the course.
- Note: The measure can also be continued in a hybrid form of teaching if the current Corona regulations require it. * 1 teaching unit corresponds to 45 minutes each
Certification: The ISE Language and Vocational Training Center is an approved provider under employment promotion law. Approved by the expert body of TÜV Rheinland Cert GmbH – a certification body accredited by the German Accreditation Body (DAkkS).
